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Airport

Global Meet & Assist

We know that your journey starts long before you board the plane. Our Meet & Assist service lets you navigate through our worldwide airports quickly and smoothly, getting your trip off to an even better start. You’ll be welcomed by a dedicated host who will help you with everything from baggage to boarding.

What is Global Meet & Assist?

Global Meet & Assist gives you total peace of mind before you fly or when you land – or even when you’re in transit. Use our priority check-in counters and fast-track through the airport before we show you to one of our lounges. We can even arrange a premium car to take you from the terminal to your plane.

Unfamiliar with the local language or a first-time flyer? Let us help. You can also use this service for a stress-free way to travel if you’re flying with children

How to book

Book Global Meet & Assist quickly and easily online. Simply enter the airport you’re flying to, from or transiting through, and we’ll let you know if the service is available.

We recommend that you book at least 24 hours before your flight.

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Fly regularly? You can also purchase an annual Meet & Assist pass.

Choose a package

Global Meet & Assist is available before you fly, when you land and during transit at almost 50 airports around the world.


Sandwich

Meet & Assist

Dedicated Agent
Personalized Signage
Priority check-in and security clearance

Steak

Meet & Assist Plus

Dedicated Agent
Personalized Signage
Priority check-in and security clearance
Access to an airport lounge

Cherries

Meet & Assist VIP

This package is available in Abu Dhabi only
Use of Abu Dhabi’s exclusive VIP Terminal
Dedicated porter service
Personalised signage
Dedicated check-in counter
Priority security clearance
Access to an airport lounge
Luxury transport between your terminal and the aircraft

Questions about Global Meet & Assist?

Where is the Global Meet & Assist service available?

Global Meet & Assist is available at almost 50 airports around the world. Simply enter your destination and we’ll let you know if the service is available.

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How do I book?

Book Global Meet & Assist quickly and easily online. The airport that you are flying to or from will determine how far in advance you need to book, though we recommend that you arrange the service at least 24 hours before your flight.

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Can I book Global Meet & Assist for other people?

Yes, the service is available for you or your guests.

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Can children use the Global Meet & Assist service?

Yes. The cost for children to use this service will depend on the package that you select.

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What happens if my flight is canceled or delayed?

Fasttrack.aero regularly check your flight information for any changes. If your flight has been cancelled or is delayed, you’ll be rebooked on to a new itinerary. If you have any questions, please contact our service provider Fasttrack.aero on customer.service@fasttrack.aero.

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I’m at the airport and I can’t find the assigned agent for the service I paid for.

If you’re in Abu Dhabi, please make your way to the Golden Class desk, located in Terminal 1. For all other airports, the airport team will be able to direct you to the service provider.

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